Privacy Policy
Neatsy, Inc. ("Neatsy", "us", "we", or "our") operates the website and the mobile
This page informs you of our policies regarding collecting, using, and disclosing personal data when you
use our Service and the choices you have associated with that data. We use your data to provide and
improve the Service. By using the Service, you agree to the collection and use of the information by this
policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same
meanings as our Terms and Conditions.
Neatsy operates the website and the mobile application.
Personal Data
Personal Data means data about a living individual who can be identified based on this data (or from this
and other information either in our possession or likely to come into our possession).
Usage Data
Usage Data is data collected automatically, either generated by the Service or from the Service
infrastructure itself (for example, the duration of a page visit).
A cookie is a small file containing a string of characters sent to your computer or mobile phone when you
visit a website or use a mobile application. When you revisit the site, the cookie allows that site to
recognize your browser. Cookies may store user preferences and other information.
Neatsy team members
People who have entered into a contract with the company and signed non-disclosure agreements.
Neatsy team members sign additional agreements governing data handling.
Information Collection and Use
We collect several different types of information for various purposes to provide and improve our Service
to you, including technical support.
Types of Data Collected
Personal Data
While using our Service, we may ask you to provide us with certain personally identifiable information to
contact or identify you ("Personal Data"). The personally identifiable information may include, but is not
limited to:
email address;
phone model;
operation system version;
language & region (Application does not use geolocation. Region is the information associated with
your phone account);
cookies and Usage Data;
data on physical characteristics, including body measurements such as width, length, arch height,
heel-to-toe length, and instep height for each of your feet.
A video of your feet is processed on your device. The collection of the video happens only after getting
your additional consent. The video may be recorded by a TrueDepth camera (TrueDepth is a trademark
of Apple Inc., registered in the U.S. and other countries). We use the information we collect to customize
our services for you, including providing recommendations. We also use your information to ensure our
services are working as intended, such as tracking outages or troubleshooting issues that you report to
When you start using the application, you are assigned a USER ID. The USER ID is required for technical
support and using our services. Deleting the application removes the USER ID. If you download the
application again, you will be assigned a new USER ID.
Usage Data
We may also collect information that your browser sends whenever you visit our Service or access the
Service by or through a mobile device ("Usage Data").
This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP
address), browser type, browser version, the pages of our Service that you visit, the time and date of
your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When you access the Service by or through a mobile device, this Usage Data may include information
such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile
device, your mobile operating system, the type of mobile Internet browser you use, unique device
identifiers and other diagnostic data.
Tracking Cookies Data
We use cookies and similar tracking technologies to track the activity on our Service and hold certain
Cookies are files with a small amount of data which may include an anonymous unique identifier.
Cookies are sent to your browser from a website and stored on your device. Tracking technologies also
used are beacons, tags, and scripts to collect and track information and to improve and analyze our
Most browsers accept cookies automatically. However, some people prefer not to allow cookies. You may
change the security settings of your web browser to stop your device from receiving and storing cookies,
to allow receiving and storing cookies from selected websites you trust, or to be notified before receiving
cookies. You may also delete cookies stored in your browser at any time. Information stored in such
cookies will be removed from your device. However, these settings may have negative effects on the
website’s usability.
Examples of Cookies we use:
Session Cookies. We use Session Cookies to operate our Service.
Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
Security Cookies. We use Security Cookies for security purposes.
Neatsy uses the collected data for various purposes:
to provide and maintain the Service;
to notify you about changes to our Service;
to allow you to participate in interactive features of our Service when you choose to do so;
to provide customer care and support;
to provide analysis or valuable information so that we can improve the Service;
to monitor the usage of the Service;
to detect, prevent and address technical issues.
Ways We Use Personal Information
The personal data are collected in compliance with Article 13 GDPR and other relevant provisions.
Neatsy uses Personal Data to choose a satisfying pair of shoes for you and for analysis of the condition of
your feet (incl. but not limited to flat feet, pronation, hallux valgus) and other lifestyle data, intended to
be used for recreational purposes only, to help you live a healthier life. In order to protect you, we keep
common information about your foot size. Collecting your personal information is necessary for:
creating a personal account;
analysis of your physical characteristics;
finding shoes of your size;
validating you are of legal age to use our services;
testing and improving our systems and services;
technical support;
managing our business.
Sharing your Personal Data
When we are working with third-party services, we transmit minimum personal data. Third parties make
requests regarding information about the type and size of your shoes to our server and we answer them
about the relevance of these pairs of shoes for a particular person.
Third parties are allowed to receive only the result of impersonal analysis of Personal Data. Moreover,
data transfer isn’t possible without signing an NDA.
Our Products and Websites may allow you to interact with other digital products and services. If you use
our Products or Websites in connection with a third-party product or service, your privacy rights on any
third-party platform may be governed by the third partys policies in parallel with the Policy. This will
mean that any information the third party collects outside of our Products or Websites, but which the
third-party shares with us, will be subject to the third-party privacy policy.
Terms of Use
Our principle is data protection by design and by default, but we hope for prudence in the actions you
Encryption & Security
The security of your data is important to us but remember that no method of transmission over the
Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable
means to protect your Personal Data, we cannot guarantee its absolute security.
In most cases, Personal information is processed automatically without access to it by our staff. However,
if such access is necessary, your Personal information can be accessed only by those Neatsy team
members whose professional tasks require using this information. To protect your Personal Information
and ensure its confidentiality, these Neatsy team members must comply with internal rules and follow
protocols for processing Personal Information. They are also required to follow all technical and
organizational security measures protecting your Personal Information.
International Data Transfers
The Personal Data we collect or generate (process) in the context of our Products and Website will be
stored in the USA.
Your Rights Related to Your Personal Data
What are your rights
If it is provided by applicable law, you have a right of access to your Personal Information as processed by
Neatsy under this Policy.
If you believe that any information we hold about you is incorrect or incomplete, you can log in to your
user account and correct your Personal information yourself.
You have the following rights under the General Data Protection Regulation:
the right to be informed. In this privacy statement, we supply you detailed information related to
your personal data storage, maintenance, and processing;
the right to access information held about you;
the right to rectify your personal data if it is inaccurate, incomplete, or out-of-date;
the right to erasure (delete or remove) your personal data;
the right to restrict (block) processing. When processing is restricted, we will store your personal
data, but not further process it;
the right to data portability is your right to receive the personal data which you have given to us, in
a structured, commonly used, and machine-readable format and the right to transmit that data to
another controller from the current controller applicable if the processing is based on consent or a
contract, and the processing is carried out by automated means;
the right to withdraw your consent or object to direct marketing and other types of processing if
Neatsy will honor any such requests or objections as required under applicable law.
To the extent provided by applicable law, you may be subject to other rights not specifically mentioned
Ways You Can Exercise Your Rights
To exercise the above rights, please log in to your user account, which will provide you with the option to
do so, or in case of the absence of a special function in the user account interface, please contact us at
If you are not satisfied with how we process your Personal information, please let us know, and we will
investigate your concern. If you are not satisfied with our response, you have the right to make a
complaint to the competent data protection authority.
Limitation of Liability
Neatsy makes no representations whatsoever about any other Web site or third-party service which you
may access through this site. When you access a non-Neatsy Web site or purchase services from a third
party, you understand and acknowledge that it is independent of Neatsy and that Neatsy has no control
over the content on any such Web site or services.
In addition, a link to a non-Neatsy Web site does not mean that Neatsy endorses or accepts any
responsibility for the content, or the use, of such Web site. It is your responsibility to take precautions to
ensure that whatever you select for your use by you is free of items such as viruses, worms, trojan
horses, and other items of a destructive nature.
In no event will Neatsy be liable for any damages whatsoever, including special, indirect, or
consequential damages, arising out of or in connection with the use or performance of the information
available or referred to on this site.
Help desk
When contacting the developers to provide feedback or troubleshoot the app, you send Neatsy an e-mail
about the error.
The email is to be sent from the “Contact us button” in the app.
The email is sent from your personal email to
To resolve your problem faster, you need to describe in detail what was expected of the app and how the
app performed.
The message contains:
application version;
scanner version;
submit date;
reconstruction ID (a unique 3d scan number);
phone Model;
operation system version;
Language & Region;
This information could be processed by Neatsy team members in manual mode. The manual processing
of information is aimed at a high-quality individually oriented approach to solving the problem. All
information is transmitted in encrypted form.
Neatsy team members who are allowed to process personal data manually enter into additional
agreements regulating actions with this information.
The equipment on which this information will be processed is protected from unauthorized access by
third parties.
Personal Data Controller
Neatsy, Inc., a legal entity incorporated under the laws of Delaware, the USA, will be the controller of
your personal data.
Changes to this Policy
With the development of the service, our Policy may change. If we decide to update our Policy, we will
post the updated Policy on our Websites and in our mobile application. We will not reduce your rights
under this Privacy Policy without your explicit consent. Neatsy shall be entitled to make such
amendments at its discretion, including, without limitation, to reflect changes in the applicable
legislation. We strongly encourage you to read our Policy and regularly check for any changes.
This Policy was last modified on _November 22nd, 2023_.